Leadership Competencies - Basic
Interpersonal Skills
Definition:
Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations.
Key Behaviors
- Listens attentively to peoples’ ideas and concerns
- Responds to others’ verbalized concerns and feelings
- Asks questions to clarify others’ concerns and feelings
- Plans and prepares by anticipating others’ reactions
- Uses non-verbal cues and body language to identify and interpret others’ concerns and feelings
- Responds to others’ unspoken concerns and feelings
- Acknowledges others’ concerns and feelings, in spite of disagreement
- Approaches others about sensitive issues in non-threatening ways
Proficiency Levels
- Expert: Models, leads, trains, and motivates multiple levels of personnel to be excellent in interpersonal awareness.
- Advanced: Habitually uses non-verbal cues and body language to interpret others’ feelings and respond to their unspoken concerns, acknowledges others’ concerns in spite of disagreement, and approaches others about sensitive issues in non-threatening ways.
- Intermediate: Usually uses non-verbal cues and body language to interpret others’ feelings and respond to their unspoken concerns, acknowledges others’ concerns in spite of disagreement, and approaches others about sensitive issues in non-threatening ways.
- Basic: Sometimes listens attentively and responds to peoples’ concerns and feelings, asks questions to clarify them, and plans and prepares by anticipating others’ reactions.
- Awareness: Demonstrates common knowledge or understanding of interpersonal awareness, but may avoid or miss opportunities to elicit, notice, interpret, and anticipate others’ concerns and feelings.
